Frequently Asked Questions

At Shine Auto Parts WA (SAP), we understand you have many queries regarding our line of business and about our services. Please refer some frequently asked questions we deal with, and these may will help you to understand a fraction of our business.

What are your hours of operation, including holidays?

Shine Auto Parts WA is located in Perth 6107 WA. Our regular office hours are Monday through Friday from 7:00 am to 5:00 pm, and Saturdays from 7:00 am to 2:00 pm Perth WA Time, and all Sundays close except our national holidays.

Outside regular hours you are welcome to send your questions and inquirers  to parts@shineauto.com.au or leave a voicemail message on our toll-free help line at 1300 550 883 and we will return your call as soon as possible.

Who will get in touch when I call for inquiry?

Our well trained executives will get in touch with you when you call us. You can give them a brief description of your vehicle parts inquiry and just go about your day. They will get back to you in a minutes or as soon as possible.

Why should I choice or buy from Shine Auto Parts?

Shine Auto Parts is your go-to auto parts warehouse for the most competitive prices on domestic car parts and accessories. Choose from varieties of high-quality refurbished, and rebuilt auto parts.

  • Licensed Motor Car Trader and Public & Product Liability Insured
  • Experts Offering Good Quality Used Auto Parts and Top Cash for Cars & Car Removal.
  • Located in Perth WA for decades.
  • Offering to Remove Any Makes & Models no Matter the condition
  • We do Car Parts, Car Wrecking, Car Removal and Car Recycling.
  • Five Star Rated Used and Unwanted Car Buyers Perth

What are different types of auto parts do you sell?

We sell auto parts from damaged, unwanted, broken, scrap, old, used, wrecked, etc cars. These cars are usually inoperable but we only select the best working conditioned parts to sell. At our current stock, we have over +20,000 car parts available with mostly all make and models.

Do you accept parts in exchange?

  1. Our exchange policy consists of bringing in your old, faulty part in exchange for the part we are providing for you.
  2. Upon exchange, we offer a 20-30% discount on the part you are purchasing
    This offer only applies to a selected range of parts in our yard. This will mostly include engines and gearboxes.
  3. All exchange items provided do not need to be in working condition however, they must be supplied to us with no missing mechanisms.
  4. If you would like more information on our exchange policy, please do not hesitate to contact our friendly staff or call us 0426 600 990

What is your Return and Refund Policy?

  1. Parts that are returned must be in their original condition as per purchase. If there are parts missing from the mechanism, no refund will be given and the return will not be accepted. For example; if an engine is purchased and is not working, it must be returned with all wiring and mechanisms.
  2. All correctly supplied parts that are returned in the operational order it was supplied as will have a 20% restocking fee to cover the cost of labour of the mechanics.
  3. We supply electrical items however, there will be no warranty on these items.
  4. If faulty items are supplied from our behalf, the item must be returned within 14 days of purchase.
  5. A 30-day warranty is offered on auto transmissions.
  6. A 3-month warranty is given to parts installed and purchased by a mechanic.
  7. If we supply a part with a warranty, it will be classed as void if the part is bought for a specific reason other than what the part was originally intended for, or if the part is fixed into a commercial vehicle.
  8. Upon return, a receipt must be provided at the counter.

Engine Return Policy: Engines are sold with 3 months parts only warranty, accessories left on the motor are for testing purposes only and these are not covered by any warranty conditions. External main (front and rear) crankshaft seals, camshaft seals, timing belt and oil cooler must be changed to validate the warranty. The radiator must be serviced or replaced if required and a new water pump and thermostat must be fitted. Engine accessories, eg. fuel system and electrical are not covered by engine warranty. Heat tabs have been fitted to this engine for warranty purposes, if removed or melted in any way this may void the warranty.

Are you offer Warranty for parts?

  1. We supply electrical items however, there will be no warranty on these items.
  2. If faulty items are supplied from our behalf, the item must be returned within 14 days of purchase.
  3. A 30-day warranty is offered on auto transmissions.
  4. A 3-month warranty is given to parts installed and purchased by a mechanic.
  5. If we supply a part with a warranty, it will be classed as void if the part is bought for a specific reason other than what the part was originally intended for, or if the part is fixed into a commercial vehicle.
  6. Upon return, a receipt must be provided at the counter.

Need Help? Talk with us.

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